- July 16, 2025
Boosting support case summarization efficiency with AI: A Granite model success story
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- by Unknown
- July 02, 2025
- in technology
TL;DR The article details the evolution of Red Hats AI-driven support case summarization feature through its transition to Granite models. Initially built using a Mistral model, evaluations showed t… [+9510 chars] Show more...
TL;DRThe article details the evolution of Red Hat’s AI-driven support case summarization feature through its transition to Granite models. Initially built using a Mistral model, evaluations showed that Granite performed better using Red Hat’s production data,…
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